Refunds and Returns

At Yalta, we take pride in the quality of the products we offer. If you’re not fully satisfied with your purchase, we’re here to make the return process smooth and straightforward.

Return Eligibility

  • Returns are accepted within 30 days of the delivery date.

  • Items must be unused, in their original packaging, and in resellable condition.

  • A proof of purchase (such as your order confirmation) is required.

Please note: Final sale or clearance items may not be eligible for return. This will be clearly marked on the product page.

How to Start a Return

  1. Contact our customer service team via:

  2. Include your order number, reason for return, and any supporting images if the item is damaged or incorrect.

  3. Once your request is approved, we’ll send you a return shipping label and further instructions.

Return Shipping Costs

  • If the return is due to our error (e.g., damaged, defective, or wrong item), we’ll cover 100% of the return shipping.

  • For non-defective returns (e.g., change of mind), return shipping may be deducted from the refund.

Refund Processing

  • After your returned item is received and inspected, we’ll process your refund within 5–7 business days.

  • Refunds are issued to your original payment method.

  • You’ll receive a confirmation email once the refund has been processed.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please place a new order and request a return for the original item.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Notify us within 7 days of receiving the order.

  • Send photos and a brief description of the issue.

  • We’ll arrange a replacement, refund, or repair as appropriate — at no additional cost to you.

Need Assistance?

We're here to help. Reach out to us any time:

📞 Phone: +1 (503) 793-7394
📧 Email: Info@yaltacompany.com
🌐 Website: www.yaltacompany.com

We typically respond within 1 business day.

Yalta reserves the right to refuse returns that do not meet our policy requirements.